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Hotline / Remote Service

Professional, fast and personal
Our advanced system of service tickets makes sure that no call is lost.
No matter if you want to reach the hotline or use our remote service – just call one of the service numbers to get the team of experts you need. Available on request 24 hours per day.
Our specialists in remote service re-enable technical operativeness of your machine(-s) in a short time – on request 24 hours per day. You can choose from three models of using the IMA remote service:
- Call by Call
- one year contract or
- remote service flat rate
IMA remote service offers the following advantages:
Advantage 1:
- Quick fault diagnostics and
trouble shooting by trained staff
Advantage 2:
- Cost-effectiveness through reduction
of onsite technical support
Advantage 3:
- Identification of defective components
(analysis of stoppage reasons)
You would like an offer for a teleservice contract? Then please do not hesitate to contact us via e-mail at service(at)ima.de













